Frequently Asked Questions
Everything you need to know about your Club L London experience.
How long does shipping take and how much does it cost?
We offer various shipping options including Standard and Next Day Delivery. Standard shipping typically takes 3-5 working days, while Next Day Delivery is available for orders placed before our cutoff time. Shipping costs are calculated at checkout based on your location.
What is your return policy for evening wear?
We want you to love your look. If you are not satisfied, you can return your items within 14 days of receipt, provided they are unworn, have all tags attached, and the hygiene seal is intact on relevant garments.
How do I know which size to order?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. Our garments are designed to be true to size, but if you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay for a 'buy now, pay later' experience.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website so you can monitor your delivery's progress.
Do you restock items that are sold out?
Many of our popular styles are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be the first to know when your size is available again.